Welcome to the AL HAFIZ FAQs section. Here you can find answers to commonly asked questions regarding orders, delivery, fragrances, koofi caps, payments, returns, and customer support.

Do you deliver all over Pakistan?

Yes, AL HAFIZ delivers products across Pakistan including major cities and many surrounding areas where courier services are available.

How long does delivery take?

Estimated delivery timelines are:

  • Major cities: 2 to 4 business days
  • Smaller cities and towns: 3 to 7 business days

Delivery times may vary during holidays or courier delays.

What products do you sell?

We offer:

  • Koofi Caps
  • Hard Koofi Caps
  • Soft Koofi Caps
  • Perfumes
  • Attars
  • Body Mists
  • Air Fresheners
  • Scented Candles
  • Perfume Wax
Are your fragrances long lasting?

Yes, we focus on quality fragrances with long-lasting performance depending on fragrance type, skin chemistry, and environmental conditions.

How can I place an order?

You can place an order directly through our website by:

  1. Adding products to cart
  2. Proceeding to checkout
  3. Entering shipping details
  4. Confirming your order
Which payment methods do you accept?

We may offer:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Mobile Wallet Payments

Available payment methods may vary during checkout.

Can I return or exchange a product?

Yes, eligible returns or exchanges are accepted according to our Return & Exchange Policy.

Customers should contact us within 24 hours of receiving the parcel.

How can I contact customer support?

You can contact us through:

  • WhatsApp
  • Phone Call
  • Email

Phone/WhatsApp:
(+92) 322-383-7151

Email:
contact@alhafizstore.com

Do you sell Islamic caps for daily wear and prayer?

Yes, we offer traditional koofi caps suitable for:

  • Salah
  • Masjid use
  • Daily wear
  • Islamic occasions
  • Religious gatherings
How can I track my order?

Tracking information may be shared through SMS, WhatsApp, email, or phone call after dispatch.