At AL HAFIZ, we value customer satisfaction and strive to maintain a fair, transparent, and trustworthy shopping experience for customers across Pakistan.

Our refund policy is inspired by the principles of honesty, fairness, and ethical business practices taught in Islam.

Refund Eligibility

Customers may request a refund if:

  • A wrong product was delivered
  • The item arrived damaged
  • The product is defective
  • An order cannot be fulfilled
  • An approved return qualifies for refund processing

Refund requests should be made within 24 to 48 hours after receiving the parcel.

Customer-Friendly Return Support

We understand that customers may occasionally change their minds after placing an order.

If a customer wishes to return a product due to:

  • Personal preference
  • Fragrance liking
  • Change of mind
  • Ordering mistake
  • Or similar reasons

AL HAFIZ may still accept the return according to applicable policy conditions.

25% Deduction Policy

If the delivered product is:

  • Correct
  • Undamaged
  • Properly shipped
  • And matches the original order

but the customer still wishes to return it for personal reasons, a 25% deduction may be applied from the refundable product amount.

This deduction helps cover:

  • Shipping expenses
  • Packaging costs
  • Return handling charges
  • Operational processing

Full Refund Cases

Customers may receive a full refund or replacement if:

  • The wrong product was delivered
  • The product arrived damaged
  • The parcel was incomplete
  • The issue was caused from our side

Refund Processing Time

Approved refunds are generally processed within:

  • 5 to 10 business days

Processing time may vary depending on:

  • Bank processing
  • Payment provider timelines
  • Transfer methods

Refund Methods

Refunds may be processed through:

  • Bank transfer
  • Mobile wallet
  • Original payment method where applicable

How to Request a Refund

To request a refund:

  1. Contact customer support
  2. Share your order number
  3. Explain the issue clearly
  4. Provide supporting images if requested

Our support team will review the request and guide you through the next steps.

Customer Commitment

At AL HAFIZ, we believe in building long-term customer trust through ethical business practices, transparent policies, and responsive customer support.

Contact Information

For refund-related assistance: